Troubleshooting

Suppression d’un compte

Issue: What does deleting Clockify account entail? #

Problem: You’d like to delete Clockify account, but are not sure how it works #

You’d like to delete or close Clockify account, but are not sure about the mechanism behind it or what the deletion entails.

Solution: #

Pour supprimer votre compte :

  1. Allez dans https://app.clockify.me/user/settings/delete
  2. Indiquez-nous la raison pour laquelle vous souhaitez supprimer votre compte
  3. Tapez votre mot de passe pour confirmer

Clockify stores your data by default. Therefore, when deleting your account, you’ll be asked if you’d like to delete your data, too.  

If you’re the owner of the workspace and there are other users in your workspace, you won’t be able to delete your account until you either:

Une fois que vous aurez confirmé que vous souhaitez supprimer votre compte :

  • Votre compte sera supprimé immédiatement
  • All workspaces (and data in them) where you are the owner will be deleted forever
  • Time entries you’ve made in someone else’s workspace won’t be deleted
  • Time entries will be preserved under your name until the owner of that workspace Deletes the workspace
  • Once you delete the account, there’s no undo
  • If you’d like a backup of all your time entries, you can export them in the Rapport détaillé
  • You won’t receive any more emails from us
  • Votre abonnement prendra fin
  • For more information, check out this article