Troubleshooting

Central de Ajuda Clockify Troubleshooting Navigating Clockify integrations

Navigating Clockify integrations

Issue 1: Setting time entries in QuickBooks #

Problem: Unable to sync time entries in QuickBooks #

Every time you try to sync time entries in QuickBooks, you receive a notification that 0 time entries were sent, even if the new time entries were set properly.

Solution: #

If you choose the option Close the books in QuickBooks that may be causing the issue. You can turn that option off as that can block the import of the time entries to QuickBooks. 

 To do that:

  1. Vá para a página Account settings
  2. Escolha a guia Avançado .
  3. Choose edit in the Accounting .
  4. Turn off the Fechar os Books .

This should resolve the problem of importing time entries into the QuickBooks. When you’re closing the books, the previous year is finalized and all time entries created in that closed year will not be imported.

Issue 2: Importing data from another system #

Problem: How to import data from another system into Clockify #

Solution: #

Import projects, clients, tasks, and tags from a file. If you’re on a paid plan (or trial), you can also import timesheets.

If you’re computer savvy and know your way around the command line, for importing specifically data from Toggl, you can use one of the two unofficial Toggl to Clockify importers. The projeto is developed and maintained by third-party developer, so you should use it at your own discretion. 
For non-techie users:

  1. Navigate to Profile settings
  2. Choose Date and time settings
  3. Make necessary improvements

Most of the issues with importing occur due to date/time format mismatch.

Issue 2: Implementing AI integration to Clockify #

Currently, there are no plans to implement the AI for automating time tracking, logging and the project attribution.

Issue 3: Timer in integrations #

Problem: #

There are a couple of cases in which you can’t start the timer if you’re using a Clockify integration:

  • Extension description box is not being properly displayed
  • Timer icon disappears

It may also happen that: 

  • Clockify tracking button disappears from the usual place in the application
  • Description box contains strange symbols when the timer is started
  • Description can’t be edited 

Solution: #

One possible workaround to solve these problems is to select the text anywhere on the page, do the right-click with the mouse and choose Iniciar cronômetro com descrição. Use this hack to track time with the default project, when it’s possible and this may help. 

If there are issues with the integration connection, there are a couple of troubleshooting tips you can try out.

If the timer is not displayed in integration:

1. Check if the extensions is pinned
2. Check if you are logged into extension

Issue 4: Managing extensions #

Problem:  #

  • Clockify button disappears in integrations
  • Strange symbol appears in the description box
  • Timer is started via the Clockify button and the user can’t edit the description
  • You want to make your employees track time strictly in one way from Jira to minimize errors or manual time adding (Jira)
  • Your employees can track time strictly in one way, from Jira, with a timer to minimize any errors or manual time adding (Jira)

With these settings, regular users won’t be able to track time via Clockify web app, or the extension.
However, since the Jira plug-in is handled via the API, users’ time will be tracked regularly and they will be logged in at all times.    
You may not need to handle the extension, depending on the type of other integrations in which the timer would be used. 

Problem: Clockify integration missing (Asana, BS, Trello) #

Solution:  #

If the Clockify’s timer isn’t displayed in the app, it can be added to the Chrome Extension by using a custom domain of that certain app URL. Any custom URL can be added to the Clockify’s set of integrations. This option is available when the users add Chrome extensions by using the Domínio Personalizado.  

To integrate Clockify extension with any other domain:

  1. Abra a extensão
  2. Open settings in the upper right corner 
  3. Clique no ícone de Integrações
  4. Scroll down
  5. Enter your domain under Domínios personalizados
  6. Choose tool that’s on that custom domain
  7. Clique no ícone de Adicionar

User will have integration within the app they’re frequently using and even upgrade the subscription to a higher plan if they want to use more features from Clockify.

Problem: Timer in Clockify extension #

You can’t see the timer in the Clockify extension.

Solution: #

  1. Check if you installed the browser extension on your side (In case you installed the extension, but you can’t see the icon, click on the puzzle icon and pin our extension)
  2. Check if you logged in with the same email address you are using in Clockify (You need to be logged in. In another instance, you need to check if you’re using two emails)
  3. Contact our support team (In case everything is set up correctly, but you’re still encountering the issue, present the problem and provide more details)

Problem: Can’t see Clockify extension in the web application #

Solution: #

  1. Check if you’re logged in into the extension
  2. Check if you’re using the extension in the browser you’re using the app in
  3. Check in the browser extension settings if Clockify is checked in the application list
  4. Ir para as Configurações
  5. Choose Extension
    – Choose Clockify extension
    – Check if you’re using the same email address for Clockify and other web applications
    – Are you logged in to the correct workspace in the browser extension
  6. In Details go to Extension option
  7. Search that list