Managing team members

Issue 1: Change username for people in my team #

Problem: Can I change username for my team members? #

Solution: #

You can directly edit your team members’ details yourself, without waiting your users to update it.

Profile editing es una función adicional que puedes activar actualizando tu espacio de trabajo a cualquiera de los planes de pago.

Only admins and owners can perform this action. Also, keep in mind that if the user has multiple workspaces, their profile cannot be edited. 

To edit user’s profile:

1. Ve a la Equipo página
2. Haz clic en tres puntos al lado de la persona
3. Haz clic en Editar perfil
4. Realiza los cambios (nombre, correo electrónico, foto de perfil, inicio de semana, capacidad, días laborables)
5. Guarda los cambios

Si cambias su correo electrónico, el usuario primero deberá confirmar el nuevo. El correo electrónico se cambiará solo después de eso.

If you’re on a free plan, your users will be able to edit their names on their own from their Configuración del perfil (hover over profile picture and click Configuración). 

Issue 2: Change workspace owner #

Problem: How to change workspace owner? #

Solution: #

To change the workspace owner:

1. Ve a la Equipo página
2. Click the three little dots next to the team member’s name 
3. Selecciona Transferir propiedad

Team member is now set as a new owner.  

There can be only one owner. owner can transfer their role to someone else at any time. Only primary workspace owner can transfer the ownership to another user.
If you’d like to reclaim the ownership, a new primary owner needs to transfer that role back to you.

When you transfer the owner’s role, you’ll be downgraded to an admin and no longer in charge of the workspace. A team member you gave the owner’s role will receive a notification that you made them the new owner of the workspace.

Issue 3: Stop team member’s timer #

Problem: How to stop team member’s timer #

Solution: #

If you’d like to stop someone else’s timer, you can desactivar that user on the Equipo page and then reactivate them again. After deactivation, user’s time entries are discarded.
After reactivation, the user or admin and owner on a paid plan can add these time entries manually, again.

If you’re a workspace owner on an Empresarial. plan, you can log in as any user and directly stop the timer.

To do that:

1. Ve a la Cuentas pestaña
2. Haz clic en Log into another person’s account

If you’re on a Basic plan, or any plan above, your team can stop the team member’s timer with the owner and admin user roles.

1. Ve a la Calendario página
2. Choose teammate
3. Click red dot in Hoy campo